Pedali Sports Pty Ltd.,
ABN: 40 601 233 710
Shipping
Last updated: November 20, 2022
Australia Shipping
Free Express shipping on orders over $75.00 AUD
$15AUD flat rate for Express delivery on orders under $75 AUD
Delivery time is approximately 2-4 business days within Australia.
International Shipping
Free Express shipping on all orders over $300 AUD internationally.
Orders under AUD$300 will be charged an AUD$50 flat rate Express delivery fee.
Delivery time is approximately 4-7 days via Australia Post, DHL or FedEx Express.
Please note:
All orders are dispatched out of Brisbane, Australia.
We are not responsible for your local duties or taxes. If in doubt check with your local customs office for rates.
PEDALI SPORTS will dispatch orders on business days only. Business days are Monday to Friday. Please take this into account when placing orders over the weekend.
Returns
Last updated: November 20, 2020
We strive to develop and produce the highest quality products possible. However, if you are not 100% satisfied with your purchase, please return those items within 60 days of receipt and we will happily issue a replacement or refund. Goods must be returned “as-new” in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging. All gift cards are non-refundable.
Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.
Free returns within Australia*
*Please note: Our Free Returns policy excludes sale items, full price items only. We can only accept returns for purchases made from the pedali.com.au website and not from our retail partner stores. Please contact the place of purchase for their returns policy.
If you have any questions, please email as at info@pedali.com.au
Exchanges
We want to ensure you are happy with the product and size you’ve bought. If you would like to make an exchange on your purchase, please follow the steps below in the ‘make a return’ section. We can only exchange your product for the same product in a different size or colour. If you would like to exchange for a different product, please use the same process to return the item for a refund and then place a new order.
Please note that PEDALI cannot guarantee that exchange items will be available at the time your order is processed; in this case a refund will be issued for the items returned.
Sales Items
Sale items are not eligible for returns; however, we do offer exchanges for sale items of the same value. The exchanged items must be unworn, undamaged, and returned at the customer’s expense. Free returns exclude sale items, full price items only.
Store Credit codes are issued for all refund requests of Sale Items. The value of the code will be valued at the purchase price you paid in your order for the item that you have returned.
Faulty Goods & Warranty Claim
PEDALI is proud of its commitment to high-quality products and manufacturing standards. Unfortunately, on rare occasions, it is the case that faults may occur. If you believe your product is faulty, please contact us at info@pedali.com.au and we will be able to organise a refund or exchange where appropriate. Please note: PEDALI has a 12-month Warranty period from receipt date. Warranty & Faulty goods claims do not cover wear & tear.
International Returns & Exchanges
If you are based outside of Australia, please use the below process to lodge your return or exchange. All returns or exchanges must be made within 60 days of your receipt date.
Please allow at least 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
*Please note: Free Exchanges excludes sale items, full price items only. All international returns and exchanges costs of shipping fees are on customer.
Make a Return
Follow the below steps and using your email address and order number, complete the web form to let us know which products you will be returning
Returns & Exchanges
To submit a return or exchange request, please use the Return Portal below by entering the email address and order number that corresponds with your order.
If you have any issues or questions, please don’t hesitate to email our Customer Service team at info@pedali.com.au
What Happen Next
Once you return package has been received it will be reviewed by our customer service team as soon as possible. You will receive emails confirming receipt of the package and the outcome of the return review.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
PEDALI SPORTS Pty Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Service, whether for breach of contract, tortious behaviour, negligence or any other cause of action.
We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the content contained on the Service for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Service or that the operation of our Service will be uninterrupted or error-free. We are not liable for the consequences of any interruptions or error in the Service.
